About Me

Hello! I’m Neerej, and for over two decades I’ve been deeply involved in shaping how airlines connect with travelers. My career began in the world of Passenger Service Systems, where I worked hands-on with fares, schedules, SSIM processes, and major PSS implementations. I’ve witnessed the industry’s evolution first-hand from the days of E-Ticket implementation, TTY messages to EDIFACT, through the rise of NDC, and now into the exciting frontier of Offer & Order and One Order. What really drives me is the way data can transform airline decision-making. I’ve worked with revenue management systems of tier-1 airlines, exploring how accurate data, intelligent design, and scalable platforms can help maximize revenue while creating better experiences for passengers. Over the years, I’ve found myself at the intersection of technology and strategy—whether it’s modernizing availability in the cloud, building scalable Offer & Order architectures, or exploring how revenue management can be reimagined in a world of personalization and continuous pricing. At heart, I believe innovation in our industry comes from collaboration, sharing knowledge, and daring to challenge the status quo. This space is where I share my insights, tools, and thoughts about the future of airline retailing.