Irregular operations expose every weakness in your order platform. When flights cancel or delay, you must protect revenue, keep passengers informed, and stay compliant. Orders give you the context to do this-if you design the flows deliberately.
Detect disruptions quickly
Integrate operational feeds (movement control, crew systems, weather alerts) into an event bus. Tag orders with affected segments and trigger workflows automatically. Time matters: the sooner you know which travelers are impacted, the sooner you can make good offers.
Automate re-accommodation offers
- Generate alternative itineraries ranked by arrival time, cabin, and connection risk.
- Respect traveler preferences stored on the order (seating needs, loyalty status, paid ancillaries).
- Send offers via multiple channels-app notifications, email, SMS-and allow self-service acceptance.
Compensation and policy handling
Use the order to determine eligibility for vouchers, refunds, or statutory compensation. Automate issuance of EMDs or digital credits. Track acceptance so finance and customer relations have a single view of liabilities.
- Single command center view showing disruption status per flight.
- Audit trail of who offered what and when the traveler responded.
- Fallback scripts for manual handling when systems degrade.
Orders unlock consistent disruption handling: every update, offer, and compensation sits in one record. Travelers notice the difference when recovery feels coordinated instead of chaotic.